[As required by Residential Tenancies Act 1997 S.66(2)-(3)]


ALL Urgent & Non Urgent Maintenance items must be provided in writing via Property Tree Portal or email to our Property Management Department:


Kirstin Genesis                                                Fionna Moore

Mobile: 0436 627 052                                    Mobile: 0434 138 972

Email: [email protected]           [email protected]

Office: 1300 732 595                                      Office: 1300 732 595


For Urgent Repairs DURING OFFICE HOURS, Renters can contact your Property Manager.

Urgent Repairs OUTSIDE OF OFFICE HOURS ONLY Renters can contact the following authorised tradespeople

[Outside of office hours of Monday-Friday 8.30 am – 5.00pm]

Authorisation for Urgent Repairs: Maximum of $2,500.00 as per the Residential Tenancies Act

If your property is under 12 months warranty with Metricon – Please Contact 1300 Metricon



(Including Heating):                  All Plumb Plumbing (Greg and Tania)      

                                                   0488 929 269           

                                                   [email protected]


ELECTRICIAN:                          All Plumb Plumbing (Greg and Tania)                

                                                    0488 929 269

                                                    [email protected]                               


LOCKSMITH:                             Patterson Locksmith              

                                                     0411 555 596


FLOOD:                                   Ellsim Group                          

                                                 (03) 9395 2855


SMOKE ALARM:                     Detector Inspector                

                                                 (03) 9110 0972      

                                                 [email protected]

 Important Notice:

·   Renters must ensure that only ONE Contractor attends to the urgent repair. Should the Renter call two contractors and they both attend, the Renters is liable to pay the cost for one of the Contractors that attend.

·       The Renter is liable to pay for the after-hours call out fees if the maintenance is NOT an urgent repair as per the list below.

·       If a locksmith is called because the Renter has locked themselves out or misplaced their keys, the locksmith is at the Renters expense.


{Residential Tenancies Act 1997 S.3 – Definitions)

“Urgent Repairs” means any work necessary to repair or remedy.

 Urgent Repairs: 

·        burst water service

·        blocked or broken toilet system

·        serious roof leak

·        gas leak

·        dangerous electrical fault

·        flooding or serious flood damage

·        serious storm or fire damage

·        an essential service or appliance for hot water, water, cooking, heating, or laundering is not working

·        the gas, electricity or water supply is not working

·        a cooling appliance or service provided by the rental provider is not working

·        the property does not meet minimum standards

·        a safety-related device, such as a smoke alarm or pool fence, is not working

·        an appliance, fitting or fixture that is not working and causes a lot of water to be wasted

·        Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure

·        a serious problem with a lift or staircase.